Terms and Conditions — Rules That Protect You on Pokok

1. General Terms of Use

By accessing or using the pokok platform — whether through our website at pokok.vip or our mobile application — you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not create an account or use any services offered by pokok. These terms constitute a legally binding agreement between you (the player) and pokok (the platform operator).

Pokok reserves the right to refuse service to anyone at any time, for any reason that we deem necessary to protect the integrity of the platform and the safety of our player community. We operate pokok with the goal of providing a fair, transparent, and enjoyable betting experience for all users in Bangladesh.

These terms apply to all services available on pokok, including but not limited to sports betting, live casino games, fishing games, slot games, and any promotional offers or bonus programmes we may run from time to time.

2. Eligibility Requirements

To use pokok, you must meet the following requirements:

• You must be at least 18 years of age. Pokok strictly enforces age verification and will close any account found to belong to a minor, forfeiting any balance.
• You must be accessing pokok from a jurisdiction where online betting is not explicitly prohibited by local law. It is your responsibility to understand and comply with the laws applicable in your location.
• You must not be a person who has been previously banned or excluded from pokok for any reason, including self-exclusion under our responsible gaming programme.
• You must provide accurate and truthful personal information during registration. Pokok will verify your identity, and any false information will result in account suspension.
• You must not be acting on behalf of another person. Each pokok account must represent a single, real individual.

3. Account Registration and Management

Each player is permitted to hold only one account on pokok. Creating multiple accounts is strictly prohibited and will result in the closure of all duplicate accounts and forfeiture of any associated balances. If you suspect someone has created an account using your identity, contact pokok support immediately.

You are solely responsible for maintaining the confidentiality of your pokok login credentials. Do not share your password with anyone. Pokok will never ask for your password via email, phone, or chat. Any activity that occurs under your account is your responsibility, so we strongly recommend enabling two-factor authentication if available.

Pokok reserves the right to suspend or permanently close any account that we reasonably believe is involved in fraudulent activity, money laundering, collusion, or any other behaviour that violates these terms or threatens the integrity of the pokok platform.

4. Deposits and Withdrawals

Pokok supports deposits and withdrawals through major mobile wallet services commonly used in Bangladesh, including bKash, Nagad, and Rocket. The minimum and maximum deposit and withdrawal amounts are displayed on the pokok cashier page and may be updated from time to time.

• Deposits are processed instantly in most cases. If a deposit does not appear in your pokok account within 15 minutes, contact our support team with your transaction reference.
• Withdrawals are typically processed within 1 to 6 hours. Pokok may require identity verification before processing your first withdrawal or any withdrawal above a certain threshold.
• You must withdraw funds to the same payment method used for your most recent deposit, unless that method does not support withdrawals, in which case pokok will offer an alternative.
• Pokok does not charge fees for standard deposits or withdrawals. However, your payment provider may apply their own transaction fees, which are outside our control.
• If pokok detects suspicious transaction patterns — such as depositing and withdrawing without meaningful gameplay — we reserve the right to investigate and potentially restrict the account pending review.

5. Bonus and Promotion Policy

Pokok may offer bonuses, free bets, cashback, and other promotional rewards from time to time. Each promotion on pokok comes with its own specific terms, including wagering requirements, expiry dates, eligible games, and maximum withdrawal limits. These specific terms are always displayed alongside the promotion and take precedence over these general terms where applicable.

General bonus rules that apply across all pokok promotions unless stated otherwise:

• Bonus funds and real money funds are tracked separately. Wagering requirements must be met using bonus funds before any winnings from bonus play can be withdrawn from pokok.
• Only one bonus can be active on your pokok account at any time, unless a specific promotion states otherwise.
• Pokok reserves the right to revoke any bonus if we determine that the player has abused the promotion, used multiple accounts, or engaged in any form of bonus exploitation.
• Bonus offers on pokok are intended for recreational players. Professional bonus hunters or syndicates will have their accounts reviewed and potentially closed.

6. Gaming Rules and Fair Play

All games available on pokok are provided by licensed third-party game developers. Each game operates using a certified Random Number Generator (RNG) or, in the case of live dealer games, real-time physical equipment. Pokok does not interfere with game outcomes in any way.

In the event of a technical malfunction during gameplay on pokok, the affected round will be declared void and any bets placed during that round will be refunded to your account. Pokok is not liable for any perceived winnings from a malfunctioned round.

Players are prohibited from using any software, bots, scripts, or automated systems to interact with pokok games or the platform. Any player found using such tools will have their account permanently closed and all balances forfeited.

7. Responsible Gaming Commitment

Pokok is committed to promoting responsible gaming. We provide tools to help you manage your gambling activity, including deposit limits, loss limits, session time reminders, and self-exclusion options. You can access these tools from your pokok account settings at any time.

If you choose to self-exclude from pokok, your account will be locked for the duration you select, and you will not be able to log in, deposit, or place bets during that period. Self-exclusion cannot be reversed early. For more details, please visit our Responsible Gaming page.

8. Privacy and Data Protection

Pokok collects and processes personal data in accordance with our Privacy Policy. By using pokok, you consent to the collection, storage, and processing of your data as described in that policy. We use industry-standard encryption to protect your information and never sell your personal data to third parties.

9. Limitation of Liability

Pokok provides its services on an "as is" basis. While we strive for 99.9% uptime and a seamless experience, we cannot guarantee uninterrupted access to the platform. Pokok is not liable for any losses resulting from service interruptions, technical failures, or circumstances beyond our reasonable control.

Your use of pokok is at your own risk. Gambling involves the risk of losing money, and pokok does not guarantee that you will win. Past performance on any game is not indicative of future results.

10. Changes to These Terms

Pokok reserves the right to update or modify these Terms and Conditions at any time. When we make significant changes, we will notify registered players via email or through an announcement on the pokok platform. Your continued use of pokok after such changes constitutes acceptance of the updated terms. We recommend reviewing this page periodically.

11. Contact Information

If you have any questions about these Terms and Conditions, or if you need assistance with anything related to your pokok account, please reach out to our support team:

[email protected]

Our team is available 24/7 and typically responds within minutes. You can also find answers to common questions on our FAQ page.