Privacy Policy — Your Data Is Safe with Pokok

1. Introduction

This Privacy Policy governs how pokok collects, processes, stores, and protects the personal information of users who access our platform at pokok.vip or through the pokok mobile application. By creating an account on pokok, making a deposit, placing a bet, or simply browsing our website, you acknowledge that you have read and understood this privacy policy.

Pokok operates as an online betting and gaming platform serving players in Bangladesh. We understand that trusting a platform with your personal and financial information is a big deal. That is why pokok has built its entire data infrastructure around the principle of collecting only what we need and protecting everything we collect.

2. Information We Collect

When you use pokok, we collect different types of information depending on how you interact with our platform:

• Registration data: your full name, date of birth, email address, phone number, and residential address. Pokok requires this information to create your account and verify your identity.
• Financial data: payment method details such as mobile wallet numbers (bKash, Nagad, Rocket), transaction history, deposit amounts, and withdrawal records. Pokok uses this data to process your transactions securely.
• Verification documents: copies of your national ID card, passport, or other government-issued identification that pokok may request to comply with Know Your Customer (KYC) regulations.
• Activity data: your betting history, game preferences, login times, session durations, and interactions with pokok promotions. This helps us improve your experience on the platform.
• Technical data: your IP address, browser type, device information, operating system, and screen resolution. Pokok collects this automatically when you access our platform to ensure compatibility and detect potential security threats.
• Communication data: any messages, emails, or chat transcripts between you and the pokok support team, which we retain to improve our service quality.

3. How We Use Your Data

Pokok uses the information we collect for the following purposes:

• To create, manage, and maintain your pokok account and provide you with access to our full range of betting and gaming services.
• To process deposits, withdrawals, and other financial transactions on the pokok platform accurately and securely.
• To verify your identity and age, ensuring compliance with legal requirements and preventing underage gambling on pokok.
• To detect and prevent fraud, money laundering, collusion, and other suspicious activities that could harm you or other pokok players.
• To personalise your experience on pokok by recommending games, promotions, and features that match your interests and playing style.
• To communicate with you about your account, including transaction confirmations, security alerts, and important updates to pokok services or policies.
• To send you promotional offers and bonus notifications, but only if you have opted in to receive marketing communications from pokok.
• To improve the pokok platform through analytics, helping us understand how players use our services so we can make them better.

4. Data Sharing and Disclosure

Pokok does not sell, rent, or trade your personal information to any third party for marketing purposes. We will never monetise your data. However, pokok may share your information in the following limited circumstances:

• With payment processors and mobile wallet providers to facilitate your deposits and withdrawals on pokok. These partners only receive the minimum data necessary to complete the transaction.
• With game providers who supply the betting and casino products available on pokok, but only anonymised or aggregated data for performance reporting purposes.
• With regulatory authorities or law enforcement agencies when pokok is legally required to do so, such as in response to a court order or to comply with anti-money laundering regulations.
• With professional advisors including lawyers, auditors, and insurers where necessary for pokok to receive their professional services.

Any third party that receives data from pokok is contractually obligated to protect that data to the same standard that we maintain internally.

5. Cookies and Tracking Technologies

Pokok uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit pokok.vip. Here is what we use them for:

• Essential cookies: these are required for the pokok platform to function properly. They handle things like keeping you logged in and remembering your language preferences. You cannot disable these without breaking core functionality.
• Analytics cookies: these help pokok understand how visitors navigate our website, which pages are most popular, and where users encounter issues. This data is aggregated and anonymous.
• Preference cookies: these remember your settings and choices on pokok, such as your preferred odds format or display options, so you do not have to set them every time you visit.

Pokok does not use advertising cookies or share cookie data with external advertising networks. You can manage your cookie preferences through your browser settings at any time.

6. Data Storage and Security

Pokok stores your personal data on secure servers protected by industry-standard security measures. All data transmitted between your device and the pokok platform is encrypted using 256-bit SSL/TLS encryption — the same level of protection used by major banks and financial institutions.

Additional security measures implemented by pokok include firewalls, intrusion detection systems, regular security audits, and strict access controls that limit which pokok employees can view your personal information. Only authorised personnel with a legitimate business need can access your data, and all access is logged and monitored.

Pokok retains your personal data for as long as your account remains active, plus an additional period as required by applicable laws and regulations. If you close your pokok account, we will securely delete or anonymise your data within 90 days, except where retention is required by law.

7. Your Rights

As a pokok user, you have the following rights regarding your personal data:

• Right to access: you can request a copy of all personal data that pokok holds about you at any time.
• Right to correction: if any of your data on pokok is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion: you can request that pokok delete your personal data, subject to legal retention requirements.
• Right to restrict processing: you can ask pokok to limit how we use your data in certain circumstances.
• Right to data portability: you can request your data in a structured, machine-readable format.
• Right to opt out: you can unsubscribe from pokok marketing communications at any time by clicking the unsubscribe link in any email or adjusting your account settings.

To exercise any of these rights, contact the pokok support team at [email protected]. We will respond to your request within 30 days.

8. Protection of Minors

Pokok does not knowingly collect personal information from anyone under the age of 18. Our platform is strictly for adults, and we implement age verification procedures during registration. If pokok discovers that we have inadvertently collected data from a minor, we will immediately delete that data and close the associated account.

9. Third-Party Services

The pokok platform may contain links to other pages within our site, such as our Terms and Conditions or Responsible Gaming page. Pokok is not responsible for the privacy practices of any external websites you may visit after leaving our platform. We encourage you to read the privacy policy of every site you visit.

10. Updates to This Policy

Pokok may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, pokok will notify you via email or through a prominent notice on our platform. The "last updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how pokok handles your data, please get in touch with our dedicated privacy team:

[email protected]

You can also visit our FAQ page for quick answers to common privacy-related questions. The pokok support team is available 24/7.